We do our best to make your Contact Center a high-quality customer service standard. Our main advantages are experts and experience. It is impossible to buy experience, you can only earn it. And this experience allows us to achieve success in our business.

We Build Contact Centers of any complexity and configuration. The more complex the task, the more pleasure we get from solving it. We are developing new remote maintenance models. Investing in modern technologies and continuously researching the market, we generate ideas and create our own solutions for customer service.

Furthermore, we offer our In-House Call Center service, featuring a skilled team ready to strategize and fulfill your requirements, expanding your business reach, and proactively devising innovative solutions.

We help our clients find effective solutions for each project using the latest technologies and best practices in the world.

Production Processes:

• The first outstanding advantage is related to the improvement and optimization of production services.

• Streamlining production processes improves service quality and resource efficiency.

Cost Savings:

• Efficient business processes minimize billing, legal, and contracting costs.

• By minimizing errors and streamlining operations, significant cost savings are achieved, enabling better resource allocation within the organization.

Centralized Business Processes:

• Centralizing operations ensures consistency and compliance, streamlining communication and control.

• This centralized approach not only fosters efficiency but also facilitates better collaboration among teams, leading to improved decision-making and overall effectiveness.

Flexibility:

• Well-structured processes enable businesses to adapt swiftly to market changes.

• It fosters a culture of innovation and responsiveness, allowing the company to stay competitive in dynamic environments.

Competitive advantage:

• Optimized processes provide a competitive advantage by delivering quality products or services cost-effectively.

• Also allows the organization to expand its market share and achieve sustained growth.

Talent management.

• Streamlined HR processes simplify recruitment and development, boosting employee satisfaction and retention.

• Additionally, it leads to lower turnover rates, reduced recruitment costs, a more skilled and motivated workforce, and ultimately drive ong-term organizational success.

Instructions:

"Let's go hand in hand" with the aim of gathering information closely related to your needs. We are your strategic partners and our goal is to provide support and powerful solutions.

Planning:

Strategies and activities are directed and defined to provide a customized framework.

Selection of Commercial Profile:

We have an extensive database and various recruitment sources that allow us to find the ideal candidates for the position.

Operator Training

• Development and testing of interactive scripts,

• Develop distance education programs for operators,

• Search for personnel for specific business tasks,

• KPI development and motivation,

• sales training,

• Training and professional development.

Our intermediate commands:

We have a large KAM staff that will ensure quality work for our clients in the CALL CENTER tasks according to the requested standards.

Control, Follow-up and Monitoring:

Our value contribution is based on feedback and formal KPI presentation. This allows our clients to access relevant information on the process and provide possible improvement options. We have a KAM account representative.

Inbound calls

• Automatic customer identification by voice and phone number, providing operators with information from the customer base.

• Providing operators with step-by-step interactive scripts designed for your business model.

• IVR menu — robotic navigation and solution of client’s questions.

Outbound calls

• We apply the best practices of hot and cold calls.

• 5 seconds - this is how long it takes our service to call the client after receiving the application.

• Predictive dialing — the robot itself calls customers. You don’t have to pay for the line ringing or failed calls, you pay only for the call itself.

• Training of operators and providing tools to ensure high efficiency of calls and increase the conversion rate of outbound companies.

Transparent statistics

In the admin panel of our CRM system you can see everything you need to analyze the work of employees:

• recording of conversations,

• duration of conversations,

• cost of conversations,

• number of missed calls,

• number of failed calls,

• data on the effectiveness of calls in the context of operators, projects and departments,

• online monitoring and reports on the work of the contact center via SMS and Telegram notifications.

Thanks to detailed analytics, our clients feel the basic metrics of their business «at their fingertips» and have the opportunity to make management and personal decisions based on numbers, not personal feelings.

Automation

• IVR menu: reducing the costs of the contact center and the payroll, using the voice of the robot.

• Automatic calls to the base with the possibility to work on the complex scenarios. For example, if customer’s answer to the question is «Yes», the robot can send a commercial offer to the customer’s email address entered in the database in advance.

• Integration with your CRM and database.

• Implementation of complex scenarios of multi-channel communications (Voice, e-mail, SMS, PUSH, chat-bots, Viber, WhatsAPP).

• Auto surveys and questionnaires with the help of the robot.

Audit of the Contact Centers

• the collection and analysis of the key performance indicators,

• qualitative and quantitative evaluation of operators’ work,

• technical audit,

• stress analysis,

• development of recommendations and control of implementation of changes.